Terms & Conditions

Last updated: 8 October 2026

These Terms & Conditions govern your use of the IL Compass website, ilcompass.com (the “Website”), and the travel services, arrangements and assistance provided by IL Compass.

By using the Website, submitting an enquiry, or proceeding with a travel arrangement through IL Compass, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

If you do not agree with these Terms & Conditions, please do not use the Website or our services.

1. About IL Compass

IL Compass is a China-based travel service brand providing travel planning, travel arrangements and local support for international visitors travelling in China.

Our services may include, depending on the requirements of each journey:

• Custom travel planning and itinerary design;
• Accommodation arrangements;
• Transportation and transfers;
• Private or shared guides;
• Driver services;
• Tickets and attraction arrangements;
• Translation and interpretation;
• Meet-and-assist services;
• Local assistance and coordination; and
• Other travel-related arrangements.

The exact services provided will depend on the itinerary, quotation and arrangements agreed with the customer.

2. Website Information

We make reasonable efforts to ensure that the information published on the Website is accurate and useful.

However, travel information may change over time. This may include:

• Opening hours;
• Attraction availability;
• Transportation schedules;
• Hotel information;
• Prices;
• Local regulations;
• Entry requirements;
• Visa requirements; and
• Other travel conditions.

Information on the Website is provided for general information purposes and may be updated or changed without prior notice.

Where official government or supplier information differs from information published on our Website, the relevant official or supplier information should be relied upon.

3. Travel Enquiries

Submitting an enquiry through the Website does not create a booking or contract for travel services.

When you submit an enquiry, we may contact you to discuss your requirements and may request additional information necessary to prepare your proposed arrangements.

A quotation or itinerary provided by IL Compass is not a confirmed booking unless expressly stated otherwise.

A booking becomes confirmed only after the applicable arrangements, services, price and payment requirements have been agreed and confirmation has been provided by IL Compass.

4. Custom Travel Arrangements

IL Compass may design and arrange journeys according to individual customer requirements.

Because each custom journey is different, the services, itinerary, accommodation, transportation and other arrangements may vary between customers.

An itinerary may need to be adjusted due to:

• Availability;
• Transportation schedules;
• Weather;
• Local conditions;
• Operational requirements;
• Supplier changes; or
• Other circumstances beyond our reasonable control.

Where a change is necessary, we will make reasonable efforts to provide a suitable alternative.

5. Third-Party Travel Services

Some services arranged by IL Compass may be provided by independent third-party suppliers, including:

• Hotels and accommodation providers;
• Airlines and railway operators;
• Transportation companies;
• Drivers;
• Local guides;
• Attractions and ticketing providers;
• Restaurants;
• Activity providers; and
• Other local service providers.

These services may be subject to the terms, conditions and policies of the relevant supplier.

Where appropriate, we will communicate relevant supplier terms to you.

The availability and operation of third-party services are outside our direct control. We will, however, make reasonable efforts to work with reliable service providers and to assist you if a problem occurs during your journey.

6. Prices and Quotations

Prices provided by IL Compass are based on the information available at the time of quotation.

A quotation may include some or all of the following:

• Accommodation;
• Transportation;
• Guides;
• Tickets;
• Activities;
• Local assistance; and
• Other agreed travel arrangements.

Unless expressly stated otherwise, a quotation does not include costs that are not specified in the quotation.

These may include, for example:

• International flights;
• Travel insurance;
• Visa fees;
• Personal expenses;
• Meals not specifically included;
• Optional activities; or
• Other services not included in the agreed itinerary.

Prices may change before confirmation if supplier availability, exchange rates, government charges, taxes, transportation costs or other relevant conditions change.

Once a booking has been confirmed, the applicable price and payment terms will be those stated in the booking confirmation or agreed travel documentation, subject to any applicable changes or cancellation terms.

7. Payment

Payment requirements will be communicated to you before a booking is confirmed.

Depending on the nature of the journey, payment may be required:

• In full;
• By deposit followed by a balance payment; or
• According to another agreed payment schedule.

A booking may not be considered confirmed until the required payment has been received and confirmation has been issued by IL Compass.

Payment methods and applicable payment deadlines will be stated in the relevant quotation or booking documentation.

8. Changes and Amendments

Customers may request changes to their travel arrangements after a quotation or booking has been issued.

We will make reasonable efforts to accommodate requested changes, subject to availability and the terms of the relevant suppliers.

Changes may result in:

• Additional charges;
• Fare differences;
• Supplier amendment fees;
• Cancellation charges; or
• Changes to other parts of the itinerary.

We will inform you of any applicable additional costs before proceeding with a requested change where reasonably practicable.

9. Cancellation

Cancellation terms may vary depending on the services booked and the conditions imposed by individual suppliers.

Where a booking is cancelled, applicable cancellation charges may include charges imposed by:

• Hotels;
• Transportation providers;
• Ticketing providers;
• Activity providers;
• Guides or other service providers; and
• IL Compass, where applicable and where such charges have been agreed.

The specific cancellation and refund conditions applicable to your booking will be provided as part of the relevant booking or travel documentation.

If no specific cancellation terms have been provided, cancellation will be subject to the applicable supplier conditions and any reasonable costs already incurred in arranging the services.

10. Refunds

Where a refund is due, the amount refunded will depend on the applicable booking conditions, supplier policies and payments already made.

Certain services may be non-refundable or partially refundable.

We will communicate applicable refund conditions to you where they are known at the time of booking.

Refunds will normally be made using the original payment method unless another arrangement has been agreed.

11. Travel Documents and Entry Requirements

Customers are responsible for ensuring that they have the documents required for their journey.

This may include:

• A valid passport;
• Appropriate visas or permits;
• Required travel authorisations;
• Appropriate insurance; and
• Any other documents required by the relevant authorities.

Entry requirements and visa rules may change and can vary according to nationality and individual circumstances.

IL Compass may provide general travel information or assistance, but customers remain responsible for ensuring that they meet all applicable immigration and entry requirements.

For official and current requirements, customers should consult the relevant government or official authority.

12. Travel Insurance

We strongly recommend that customers obtain appropriate travel insurance before travelling to China.

Travel insurance may provide protection against circumstances such as:

• Medical expenses;
• Trip cancellation;
• Delays;
• Lost or damaged baggage;
• Personal liability; and
• Other unexpected events.

Unless expressly included in a booking, travel insurance is not provided by IL Compass.

13. Customer Responsibilities

Customers are expected to:

• Provide accurate and complete information;
• Inform us of relevant requirements or restrictions;
• Make payments by the applicable deadlines;
• Ensure that travel documents are valid;
• Follow applicable laws and regulations;
• Follow reasonable instructions from service providers;
• Respect local customs and requirements; and
• Behave appropriately towards staff, guides, drivers, suppliers and other travellers.

If inaccurate or incomplete information provided by a customer results in additional costs or changes to the arrangements, the customer may be responsible for those costs.

14. Special Requirements

Customers should inform IL Compass as early as possible of any requirements that may affect their travel arrangements.

These may include:

• Dietary requirements;
• Accessibility requirements;
• Mobility considerations;
• Accommodation requirements;
• Family or child-related requirements; or
• Other relevant travel needs.

We will make reasonable efforts to accommodate such requirements, subject to availability and the capabilities of the relevant suppliers.

Where a requirement involves health, medical or other sensitive information, we will handle such information in accordance with our Privacy Policy and applicable data protection laws.

15. Changes Caused by Circumstances Beyond Our Control

Travel arrangements can sometimes be affected by circumstances beyond our reasonable control.

These may include:

• Severe weather;
• Natural disasters;
• Epidemics or public health events;
• Government actions or restrictions;
• Changes to immigration or border requirements;
• Transport disruption;
• Strikes;
• Civil unrest;
• Security incidents;
• Supplier failure; or
• Other unforeseen circumstances.

Where such circumstances occur, IL Compass will make reasonable efforts to assist customers and, where possible, arrange suitable alternatives.

Additional costs resulting from such circumstances may be payable by the customer where they cannot reasonably be avoided or recovered from a supplier.

16. Liability

IL Compass will provide its services with reasonable care and skill.

However, where travel services are provided by independent third-party suppliers, IL Compass cannot guarantee that every aspect of those services will operate without interruption, delay or change.

To the extent permitted by applicable law, IL Compass will not be responsible for loss, damage, delay, disruption or additional expense caused by circumstances outside our reasonable control or by the acts or omissions of independent third-party suppliers.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Website Use

You may use the Website for lawful purposes only.

You must not:

• Use the Website for fraudulent or unlawful purposes;
• Attempt to gain unauthorised access to the Website or its systems;
• Interfere with the operation or security of the Website;
• Copy or reproduce substantial Website content without permission;
• Use automated systems to collect Website content without authorisation; or
• Use the Website in a way that could damage, disable or impair its operation.

We reserve the right to restrict or terminate access to the Website where reasonably necessary.

18. Intellectual Property

Unless otherwise stated, the content of the Website, including text, photographs, graphics, logos, designs and other materials, is owned by or licensed to IL Compass and is protected by applicable intellectual property laws.

You may view and use Website content for personal, non-commercial purposes.

You must not reproduce, modify, distribute, publish, sell or commercially exploit Website content without prior written permission.

19. Links to Third-Party Websites

The Website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

IL Compass does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to the terms and policies of those websites.

20. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the Website or submitting an enquiry, you acknowledge that your personal information may be processed in accordance with that policy.

Where personal information needs to be shared with relevant travel service providers to arrange your journey, we will do so in accordance with applicable data protection laws and our Privacy Policy.

21. Complaints and Assistance

If you experience a problem with a service arranged through IL Compass, we encourage you to contact us as soon as reasonably possible.

Where an issue occurs during your journey, prompt notification may allow us or the relevant supplier to investigate the problem and provide assistance.

We will make reasonable efforts to work with you and the relevant service provider to resolve complaints or service issues.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

• Our services;
• The Website;
• Applicable laws or regulations; or
• Our business practices.

The latest version will be published on this page, together with the date of the most recent update.

Your continued use of the Website after changes have been published constitutes acceptance of the updated Terms & Conditions.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the legal entity operating IL Compass, unless otherwise required by applicable law.

Nothing in these Terms & Conditions affects any mandatory consumer rights that cannot lawfully be excluded or restricted.

24. Contact Us

If you have questions about these Terms & Conditions, our travel services, or an existing travel arrangement, please contact IL Compass through the contact details provided on our Website.

IL Compass
Website: https://ilcompass.com